Associate Key Account Manager (Medtech)

Location: Kuala Lumpur, Malaysia; remote workplace with an office and Key Account stores split of 50% each. The role manages business across Malaysia and Singapore.

Company

hirify.global is hiring for commercial account management across Malaysia and Singapore.

What you will do

• Manage assigned Malaysia and Singapore Key Account relationships, business plans, priorities, and objectives.
• Build trusted relationships with head-office and outlet-level stakeholders, understand customer needs, and identify sustainable growth opportunities.
• Develop and execute Customer Business Plans and Joint Business Plans with measurable initiatives, action plans, and KPIs.
• Conduct regular sales calls at assigned Malaysian Key Account outlets and drive product recommendation, sales, launches, promotions, and marketing initiatives.
• Partner with the Singapore sales team to cascade customer plans and ensure consistent execution across relevant outlets.
• Monitor and report sales results, forecasts, KPIs, market trends, competitor activity, issues, and corrective actions while coordinating with internal teams.

Requirements

• Minimum 3 years of experience in Key Account Management, sales, or commercial roles, preferably within an MNC.
• Proven experience managing key customers and driving sales growth and profitability.
• Demonstrated track record of delivering sales targets and business results.
• Strong understanding of customer needs, market dynamics, and the competitive landscape.
• Excellent communication, relationship-building, negotiation, and presentation skills.
• Strong business acumen, consultative selling, analytical, and problem-solving abilities.
• Ability to work independently and collaborate effectively across teams.
• Bachelor’s degree in Business, Science, Optometry, or a related discipline.

Nice to have

• Optometry qualification or relevant optical industry background.

Culture & Benefits

• Remote workplace designation with work split between the office and Key Account stores.
• Regular field engagement with store teams and customers is required.
• Cross-functional collaboration with internal teams and the Singapore sales team.