IT & Cloud Support Analyst I (AI)

Location: Onsite in downtown St. Louis, Missouri, five days per week; morning shift (6a-2p) or afternoon shift (2p-10p).

Salary: $26.46-$33.60 per hour, depending on experience and clearance level.

Company

hirify.global is an information technology services company supporting federal IT infrastructure, operations management, data operations, quality systems, and cybersecurity for the Department of Defense and other U.S. federal government agencies.

What you will do

• Own the support queue as the first point of contact for account provisioning, access changes, login, MFA, authentication, and external account requests.
• Run daily smoke tests, monitor channels and dashboards, escalate incidents, and track support tickets through resolution.
• Monitor cloud infrastructure, triage and remediate issues, and proactively improve operating environments.
• Create and update customer-facing technology documentation.
• Work with the development team as a product tester within the development cycle.
• Coordinate across teams to drive reliable outcomes and operational stability.

Requirements

• At least 2 years of experience in a help desk, systems administration, or DevOps engineering role.
• Associate's or Bachelor's degree in a related field.
• Familiarity with ticketing systems, including Jira Service Management, cloud infrastructure, dashboards, and logs.
• Ability to work onsite five days per week in downtown St. Louis.
• Availability for either the 6a-2p or 2p-10p shift.

Nice to have

• U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one.
• Experience working within cleared facilities.

Culture & Benefits

• Full employee benefits package with health and dental insurance, company-paid vision, life, and short- and long-term disability insurance.
• 401(k) plan with company match and no vesting period.
• Training allowance and paid time off.
• Fast-moving, solutions-oriented environment focused on operational integrity, employee development, and promotion from within.