Associate Director - Site Reliability Engineering

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $142,300–$195,700 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to people covered by Medicare, Medicaid, and other programs.

What you will do

• Lead Application Reliability Operations Engineering application and platform operations for reliable, resilient production services.
• Champion SRE practices including observability, reliability engineering, automation, resiliency, and reduction of operational toil.
• Drive operational excellence through service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement.
• Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms.
• Lead incident response and systemic issue management, including ownership, escalation, recovery, and production-event learning.
• Lead managers and technical professionals while strengthening accountability across internal technology teams and external partners.

Requirements

• 6+ years of relevant technical experience.
• 6+ years of experience in Site Reliability Engineering, Production Operations, Platform Engineering, or related technology disciplines.
• At least 2 years of management experience.
• Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice to have

• Experience in a dedicated Site Reliability Engineering organization.
• Experience supporting service reliability, operational excellence, resiliency, and automation initiatives.
• Experience with cloud platforms and cloud-native technologies.
• Knowledge of ITIL practices, including incident, problem, and change management.
• Familiarity with Software Testing Life Cycle concepts.
• Relevant cloud, AI, or automation certifications.

Culture & Benefits

• Remote work with a dedicated workspace required to protect member PHI and HIPAA information.
• Self-provided internet must support at least 25 Mbps download and 10 Mbps upload; hirify.global may require an upgrade if business needs demand it.
• Scheduled workload is 40 hours per week.
• Benefits include medical, dental and vision coverage, 401(k), paid time off and holidays, parental and caregiver leave, disability coverage, and life insurance.
• Occasional travel to hirify.global offices may be required for training or meetings.