Senior Director, Site Reliability Engineering (Multi-tenant)

Location: USA - Remote

Salary: $175,000–$250,000 base plus bonus per year.

Company

Ping Identity provides a cloud identity platform for secure digital experiences and identity and access management, serving large enterprises worldwide.

What you will do

• Lead the global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development.
• Define the SRE strategy and operating model, including ownership, decision rights, priorities, escalation paths, and regional coordination.
• Own reliability and platform-modernization initiatives covering Kubernetes adoption, regional deployment, data-platform improvements, technical-debt reduction, and operational-risk reduction.
• Partner with Product, Development, Architecture, Security, GRC, Customer Support, Customer Success, and Program Management to translate commitments into executable infrastructure plans.
• Strengthen DevOps through CI/CD standardization, deployment controls, automation, self-service, infrastructure as code, and shared production ownership.
• Improve production operations through SLOs, observability, capacity planning, performance management, disaster recovery, incident response, change governance, metrics, and root-cause analysis.

Requirements

• 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including significant experience leading managers and senior technical leaders across multiple teams.
• Success operating high-volume, mission-critical, customer-facing SaaS services in a global environment.
• Significant DevOps experience bringing software delivery and operations together through CI/CD, automation, platform tooling, and shared ownership of production outcomes.
• Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices.
• Deep understanding of observability, incident management, capacity planning, disaster recovery, performance, reliability engineering, and operational readiness.
• Experience leading large-scale modernization, migration, or platform-standardization programs with distributed dependencies and multiple stakeholder groups.
• Strong business and operational judgment, balancing reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency.
• Excellent written and verbal communication skills for explaining complex technical and operational issues to executives, engineering teams, customers, and cross-functional partners.

Nice to have

• Experience operating large AWS-based SaaS, identity, authentication, or authorization platforms across multiple regions, including AWS services such as EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC, and IAM.
• Experience with GitOps, Argo CD, Terraform, or comparable infrastructure-as-code systems.
• Experience building internal developer platforms, self-service capabilities, platform abstractions, or automation that reduces operational toil.
• Experience with security and compliance for regulated customers, including vulnerability remediation, hardened container images, access governance, auditability, and risk management.
• Experience leading follow-the-sun operating models across the Americas, EMEA, and Asia-Pacific.
• Familiarity with FinOps and service, operational, and financial metrics for investment decisions.
• Experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows.

Culture & Benefits

• Flexible, collaborative work environment with startup-oriented values.
• Employee Resource Groups, team bonding events, volunteering initiatives, and an inclusive culture.
• Competitive benefits, generous PTO and holidays, parental leave, progressive healthcare options, retirement programs, and education reimbursement.
• Commuter offset available in specific locations.