Director, Clinical IT Operations (AI)

Location: Remote; evening and night work, on-call rotations, and up to 20% travel may be required.

Salary: $135,000–$150,000 per year, plus eligibility for an annual discretionary bonus.

Company

Mosaic Clinical Technologies, part of hirify.global, develops MosaicOS™, an AI-native cloud platform for medical imaging and clinical operations.

What you will do

• Lead 24/7 response operations as Incident Commander for major incidents, including escalation, communication, service restoration, and operational continuity.
• Own Incident and Problem Management processes, including root-cause analysis, trend analysis, post-incident reviews, and corrective actions.
• Act as the senior escalation point for customer-impacting issues and maintain transparent stakeholder communication while protecting uptime and clinical workflows.
• Lead, coach, and develop Response Analysts through performance management, career development, accountability, and continuous improvement.
• Drive operational excellence through service metrics, reporting, ITSM governance, workflow standardization, and data-driven process improvements.
• Provide technical and clinical leadership across Mosaic platforms, imaging systems, AI-assisted operational tools, and user-centered support practices.

Requirements

• 7+ years of experience in IT operations, service delivery, or clinical systems support.
• 3+ years of people management experience leading teams.
• Demonstrated leadership in Incident, Major Incident, and Problem Management within 24/7 mission-critical environments.
• Strong communication, collaboration, stakeholder management, clinical IT support, team partnership, continuous learning, and customer-first leadership skills.
• Ability to work evenings and nights as needed and participate in on-call rotations.
• Ability to travel up to 20% as needed.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire, including health and wellness coverage options.
• Generous paid time off and paid holidays.
• Compensation reviews and career growth opportunities.
• 401(k), family planning, and telehealth benefits are available subject to eligibility requirements.
• Inclusive, safe, and welcoming workplace with equal access to resources and opportunities.