Associate Director, Service Topology Engineering

Location: Macquarie Park, NSW, Australia; hybrid schedule with three days in the office and two days remote or from home.

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital services to more than 11 million customers.

What you will do

• Own and evolve the cross-domain service and topology engineering strategy, capability roadmap, and enterprise topology models.
• Lead service topology and lifecycle engineering across network, cloud, application, and service domains.
• Establish reusable patterns for service inventories, relationship modelling, dynamic topology synchronisation, and customer service mapping.
• Develop dependency, service impact, and failure-propagation models to support prioritisation, impact assessment, and root cause analysis.
• Govern topology accuracy, relationship integrity, metadata, security, data governance, and engineering standards through production adoption and measurable outcomes.
• Influence senior stakeholders and technology partners while building and leading a high-performing service and topology engineering capability.

Requirements

• Extensive leadership experience across telecommunications, service assurance, topology engineering, OSS, inventory, or large-scale technology environments.
• Experience leading enterprise-scale service modelling, topology, inventory, or dependency engineering in complex operational environments.
• Strong knowledge of service topology, inventory relationships, dependency modelling, service impact analysis, APIs, and dynamic synchronisation patterns.
• Strong understanding of network and service architectures and topology’s role in service assurance, analytics, AI, and automation.
• Ability to define capability strategies, engineering standards, and roadmaps and translate them into measurable operational outcomes.
• Ability to lead cross-domain teams, influence senior stakeholders, and explain complex service and topology concepts clearly.
• Strong commercial, financial, and vendor management capability, including investment prioritisation and value realisation.
• Relevant tertiary qualifications in Engineering, Telecommunications, Computer Science, or Technology, or equivalent significant industry experience.

Culture & Benefits

• Competitive remuneration, employee discounts, a monthly credit of $80, and 25% off hirify.global products.
• Flexible hybrid working, collaborative office facilities, and a free bus service from Macquarie University Metro Station.
• Competitive leave policies, including additional Connected days and up to 16 weeks of inclusive, carer-neutral paid parental leave.
• Employee-led diversity networks, inclusion initiatives, and 24/7 counselling and wellbeing support.
• Inclusive recruitment and accessibility support are available for candidates who need adjustments.