IT Service Desk Technician I

Location: Buffalo, New York, US; the role description also references corporate offices in Salt Lake City, Utah.

Salary: $23.00 per hour.

Company

hirify.global is a New York Stock Exchange-traded company operating in the self-storage industry.

What you will do

• Provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software.
• Identify, troubleshoot, and resolve Level One issues involving computers, hardware, software, telecommunications, printers, and networking.
• Assist employees with procedural or operating difficulties involving company applications, products, and services.
• Respond to technical assistance requests by phone, in person, or remotely using remote desktop software.
• Identify and escalate urgent or higher-level issues, and report common issues to management.
• Follow Help Desk practices and procedures while working in a team environment.

Requirements

• High school diploma or GED with one year or more of Help Desk experience, or equivalent education.
• Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite.
• Demonstrated interpersonal skills and openness to new technologies.
• Excellent analytical, interpersonal, verbal, and written communication skills.
• Ability to thrive in a fast-paced, decentralized work environment.

Nice to have

• A+ Certification.

Culture & Benefits

• Fast-paced, collaborative, and challenging work environment supporting corporate and remote site locations.
• Temp-to-hire position with a 90-day period.
• Medical, dental, and vision benefits available from Day 1, plus HSA or FSA options.
• Company-paid life, AD&D, and short- and long-term disability coverage.
• 401(k) with company match after 90 days, holiday pay, and paid time off.
• Career paths, wellness and employee discount programs, and a Personal Health Advocate.

Hiring process

• Applications are accepted until the position is filled.
• Current Extra Space employees must apply through Jobs Hub in Workday.