Customer Success Engineer

Location: Fort Belvoir, VA, United States; daily onsite work required, with approximately 20% travel to other sites.

Salary: $135,000–$180,000 per year, plus equity.

Company

hirify.global builds collaboration and AI-powered workflow software for military planning and operational coordination, combining planning, simulation, collaboration, and AI in one environment.

What you will do

• Deploy, configure, extend, troubleshoot, and support AtomEngine in live military training environments, including classified and air-gapped systems.
• Embed onsite with customers at Fort Belvoir, understand operational needs, support deployments, and translate field observations into product and engineering feedback.
• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity.
• Resolve technical issues during high-visibility exercises and implement fixes for upcoming customer exercises.
• Contribute to the engineering backlog and improve AtomEngine using technologies such as Godot, C++, C#, and Python.
• Improve documentation and deployment processes, communicate technical concepts to stakeholders, and travel occasionally for customer engagements and exercises.

Requirements

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
• Production-quality software development experience with proficiency in one or more languages such as C++, C#, Python, GDScript, or similar.
• Experience troubleshooting software systems, integrations, networking, or distributed applications.
• Strong communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to work independently in fast-paced, ambiguous environments while collaborating with customers and engineering teams.
• Prior military experience and an active Secret security clearance.
• Willingness and ability to work onsite at Fort Belvoir daily and travel to other sites approximately 20% of the time.

Nice to have

• Experience presenting or teaching technical concepts to large groups.
• Experience in modeling, simulation, game engines, or defense-related systems.

Culture & Benefits

• Remote-first organization, although this role is an in-person customer-facing position.
• Flexible work hours and unlimited PTO.
• Health, dental, vision, and life insurance, plus a 401(k) plan with company match.
• Eight weeks of parental leave at 100% regardless of state.
• Annual company summit trips and a $1,000 annual home office budget.
• Equity participation in the company's success.

Hiring process

• Unsolicited resumes from third-party recruitment agencies are not accepted without an executed Recruitment Services Agreement.