Account Manager - UK

Location: UK-based remote role, with travel to customer meetings around Europe and the London office as required.

Company

hirify.global provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding.

What you will do

• Manage a portfolio of UK and EMEA enterprise customers and build relationships with business, technical, and senior stakeholders.
• Understand customer goals, use cases, commercial objectives, technical requirements, success metrics, and growth opportunities.
• Develop account plans covering stakeholder mapping, expansion opportunities, renewal strategy, and revenue risks.
• Lead customer meetings and QBRs/EBRs, monitor customer health and product usage, and drive adoption.
• Own renewals and expansion opportunities, including commercial discussions, negotiations, and forecasting.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams; maintain accurate Salesforce records and develop customer advocacy opportunities.

Requirements

• 5+ years of B2B account management or customer success experience, including direct ownership of enterprise customers; this is required.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment; required.
• Strong technical orientation and the ability to understand APIs, integrations, SaaS platforms, and technical workflows; required.
• Proven commercial experience managing renewals, upsell and expansion opportunities, including customer negotiations; required.
• Excellent written and verbal communication skills, including the ability to turn technical details into concise, executive-ready updates.
• Strong project and stakeholder management skills with consistent follow-through across multiple accounts.
• Proactive, collaborative, and comfortable working with global, cross-functional teams.
• Willingness to travel for customer meetings around Europe as needed.

Culture & Benefits

• UK-based remote work arrangement with travel to the London office and customer meetings as required.
• Collaboration with global, cross-functional teams across Sales, Product, R&D, Support, Legal, Finance, and Solutions Engineering.