Director, Personal Lines Programs (Insurance)

Location: NY-New York, United States of America; primarily in the office

Base salary: $150,000–$180,000 annually, plus eligibility for a bonus under the applicable incentive plan.

Company

hirify.global provides commercial and personal insurance solutions through a global property and casualty insurance network.

What you will do

• Provide active governance and direct oversight for a key Managing General Underwriter (MGU) partner supporting a $1.7B portfolio.
• Ensure regulatory mandates are integrated into MGU programming, workflows, and operational practices.
• Lead oversight of internal and regulatory audits, remediation, rate filings, contract updates, and defect resolution.
• Validate rating integrity, rate-update implementation, system-generated outputs, policy administration systems, and IT controls.
• Review operational changes to prevent financial leakage and regulatory risk.
• Monitor compliance, profitability, and growth; investigate whether performance changes result from underwriting trends, system errors, or market conditions.

Requirements

• 10+ years of progressive experience in Insurance Operations, Compliance, Project Management, or MGU/Carrier Oversight.
• Strong understanding of rating engines and policy administration systems, with the technical intuition to audit complex systems and mechanics.
• Proven ability to track high-stakes deliverables across multiple work streams and hold external partners accountable to deadlines.
• Experience managing compliance audits, IT controls, and quality assurance frameworks.
• Ability to analyze data and identify operational inconsistencies or improvement opportunities.
• Proven ability to hold external MGU partners accountable while maintaining productive, growth-oriented relationships.
• Working knowledge of Admitted and Excess & Surplus Lines (E&S) products, rates, and regulatory requirements.
• Ability to use analytical tools and complex reporting to derive business insights and evaluate emerging insurance technology solutions.

Culture & Benefits

• Primarily office-based collaboration with colleagues and clients.
• Comprehensive benefits supporting health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.
• Equal opportunity employment and reasonable accommodations for applicants and employees with disabilities.