Sr. Operations Manager – Rating and Forms (Insurance)

Location: Hybrid role based in the Cleveland, Ohio office, United States

Base pay: $112,522–$140,653 per year, plus eligibility for an annual bonus.

Company

hirify.global is a pet health insurance brand within Independence Pet Holdings, a corporate holding company managing pet health brands and services across North America.

What you will do

• Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.
• Oversee configuration, testing, deployment, and validation of rating and forms changes.
• Translate business requirements into operational solutions with underwriting, actuarial, product, technology, compliance, legal, and business stakeholders.
• Maintain governance, documentation, controls, audit processes, filings, approvals, and regulatory compliance.
• Drive process improvement, automation, scalability, speed to market, and future-state operational planning.
• Lead, develop, and mentor team members while setting priorities and performance expectations.

Requirements

• Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
• 6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
• Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder relationships.

Nice to have

• Experience with rating engines, business rules platforms, or insurance administration systems.
• Knowledge of insurance regulatory requirements, filings, forms management, and governance practices.
• Experience in pet insurance, P&C insurance, or another regulated insurance environment.
• Experience with the Inrule rule engine.

Culture & Benefits

• Healthcare, dental, vision, life, disability, retirement savings, HSA, and FSA benefits.
• 12 weeks of 100% paid parental leave, paid time off, paid holidays, and a company-wide Wellness Day.
• Paid volunteer time, commuter benefits, group pet insurance, and a pet-friendly office environment.
• On-the-job training, skills development, and an Employee Assistance Program.
• Interviews or screenings may be recorded and transcribed using interview technology; continuing with the interview constitutes consent.