Sr Account Delivery Manager (Insurance)

Location: United States, with positions in Plano, Austin, Charleston, Newark, Bellevue, Detroit, Ashburn, Nashville, Tulsa, and New York. The work model prioritizes in-person collaboration while offering flexibility.

Salary: $119,900–$222,700 per year.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, industry-specific software, and AI-driven solutions to global enterprises and public sector organizations. Its Insurance Software and BPS business supports insurers with policy administration, claims, billing, analytics, and digital engagement solutions.

What you will do

• Lead day-to-day delivery and operational performance for one or more insurance client accounts, ensuring contractual commitments, service levels, and expectations are met.
• Partner with account delivery managers, associates, cross-functional teams, client stakeholders, and senior leadership to manage operations and strategic priorities.
• Manage account financial performance, including budgets, cost control, and accurate monthly and quarterly forecasting.
• Monitor KPIs, service levels, operational metrics, risks, financials, and improvement initiatives.
• Identify and develop account expansion opportunities by aligning client needs with DXC capabilities and solutions.
• Resolve delivery and account issues, drive continuous improvement, and improve service quality, efficiency, client satisfaction, and profitable delivery.

Requirements

• Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
• Typically 8+ years of relevant professional experience, including at least 3+ years in account delivery, client delivery, service delivery, or a comparable leadership role.
• Experience supporting clients within the Insurance Industry is required, including knowledge of insurance business operations and/or technology environments.
• Experience managing complex client relationships and delivery commitments.
• Strong strategic planning, client relationship management, operational delivery, financial management, and team leadership capabilities.
• Experience managing service levels, KPIs, operational performance, budgets, and forecasting.
• Strong executive communication, stakeholder management, problem-solving, and escalation-management skills.
• Ability to identify account expansion opportunities and collaborate with sales and account teams to support growth.
• Commitment to continuous learning and staying current with insurance, technology, and service delivery developments.

Nice to have

• Experience with large insurance carriers or complex insurance accounts.
• Knowledge of Life & Annuities, Property & Casualty, claims, policy administration, underwriting, or insurance BPS/BPO.
• Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments.
• Advanced degree in a relevant field.
• Professional certifications such as PMP.

Culture & Benefits

• Full-time employment with health, dental, and vision insurance; wellness programs; life and disability insurance; retirement savings; paid holidays; and paid time off.
• In-person collaboration is prioritized, with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive workplace with equal employment opportunity and disability accommodation support.