Salesforce COE - Senior Service Delivery Manager (Salesforce)

Location: Columbus, OH, United States. Workplace type: Office. Other locations: Wayzata, MN; Dallas, TX; Minnetonka, MN; New York - 104 W 40th.

Annual base compensation: $93,000–$189,000 USD, plus eligibility for applicable incentive compensation and benefits.

Company

hirify.global is a financial services organization with a Salesforce Center of Excellence supporting enterprise technology delivery.

What you will do

• Lead end-to-end execution of Salesforce technology projects using Agile methodology.
• Direct the design, build, deployment, and support of Salesforce-related applications and services.
• Evaluate delivery plans, remove roadblocks, and ensure timely, high-quality results.
• Plan, recruit, and manage technical resources including Technical Leads, Developers, and Quality Assurance roles.
• Coordinate staffing, budgets, release plans, and day-of-release activities across business and IT partners.
• Build high-performing teams through goal setting, coaching, and career-plan tracking.

Requirements

• Bachelor’s degree.
• At least 7 years of experience managing technical teams.
• At least 4 years of Salesforce delivery experience focused on one or more of Sales, Service, Marketing, Financial Services, Agentforce, or Data Clouds.
• Exceptional communication and interpersonal skills for collaboration with architects, technical leads, developers, analysts, delivery leaders, and business staff.
• Strong organizational skills, including the ability to instruct high-performing teams, establish and meet business service-level agreement targets, and plan and deliver work to expectations.

Nice to have

• At least 5 years of experience in large-scale enterprise organizations.
• At least 5 years of experience executing delivery using Agile methodology.
• Salesforce Administration certifications.
• Experience with modern data architecture and integration approaches, especially service-oriented and event-driven architecture.
• Experience with MuleSoft or similar integration platforms.
• Experience providing shared services to multiple teams.
• Experience in the financial services industry or with financial applications.

Culture & Benefits

• Office-based workplace; certain positions may be eligible for flexible arrangements combining office and work-from-home time, subject to the hiring team’s determination.
• Benefits include health insurance, wellness programs, life and disability insurance, retirement savings, paid leave, paid holidays, and paid time off.
• This is an exempt position and is not eligible for overtime pay.
• Equal opportunity employer with a tobacco-free hiring practice.