Program Manager, Operations Process (Autonomous Vehicles)

Location: Remote in the USA, with travel to sites. Other location: Phoenix, AZ.

Company

hirify.global develops Level 4 autonomous trucks and autonomous transportation-as-a-service for short-haul, B2B middle-mile logistics.

What you will do

• Own assigned operational processes end to end across multiple workstreams.
• Design and maintain process maps, SOPs, RACI charts, workflows, handoffs, and documentation templates.
• Run quality gates, approvals, and recurring process reviews for new and changed processes.
• Partner with SMEs across Operations, Fleet Maintenance, Safety, Training, and Engineering to standardize and launch processes.
• Apply lean tools, including value stream mapping, waste elimination, standard work, and root cause analysis.
• Manage version control, change communication, training coordination, and continuous improvement based on field feedback.

Requirements

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Ability to work with SMEs and convert complex operational knowledge into clear, usable processes.
• Proficiency with Lucidchart, Visio, Miro, Confluence, or similar process mapping and documentation tools.

Nice to have

• Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
• Experience with quality management systems such as ISO 9001.
• Experience in a startup or high-growth environment where processes were still being defined.
• Familiarity with Prosci, ADKAR, or similar change management methodologies.
• Experience with Jira, ServiceNow, Smartsheet, or similar workflow tools.

Culture & Benefits

• Remote work in the USA with travel to operational sites.
• Cross-functional collaboration across Operations, Fleet Maintenance, Safety, Training, and Engineering.
• Culture emphasizing collaboration, respect, agility, diversity, inclusion, and professional growth.
• Opportunity to contribute to autonomous middle-mile logistics and safer, more sustainable freight transportation.