Relationship Associate - Digital Services

Location: Onsite at the Carmel, IN headquarters, United States

Company

hirify.global subsidiary AFC provides finance solutions to more than 12,000 independent car dealerships across North America.

What you will do

• Use CRM tools and work queues to understand customer needs and provide support to digital markets.
• Manage, service, and mitigate risk on dealership accounts while identifying growth opportunities.
• Promote product solutions and campaigns through focused performance-related discussions.
• Serve as the main point of contact for assigned dealerships and understand their business needs.
• Provide same-day servicing for digital-market tasks and transactions.
• Coordinate with internal, external, and operational stakeholders to resolve issues and achieve successful outcomes.

Requirements

• At least two years of experience in customer-facing, sales, or sales support roles.
• Experience working in a multifaceted environment while managing multiple tasks, maintaining productivity, and adapting to change.
• Ability to use and understand required technology, including mobile applications and software.
• Ability to work independently and autonomously when needed and as part of a team.
• High accountability for local goals and business targets.

Nice to have

• Previous automotive industry experience.
• Experience with Google Workspace, Salesforce, and Tableau.

Culture & Benefits

• Customer-focused culture built around integrity, relationship building, continuous improvement, and accountability.
• Competitive pay with medical, dental, and vision benefits, including US HSA contributions and FSA options.
• Immediately vested 401(k) with company match, paid vacation, personal and sick time, and paid US maternity and paternity leave.
• Employer-paid disability, life insurance, AD&D, and employee assistance benefits.
• Tuition reimbursement, volunteer time, internal promotion opportunities, and career development across a publicly traded global organization.