Account Director, Client Services (Oncology)

Location: United States; 100% remote with travel within the US and internationally as necessary, with less than 40% travel expected

Company

hirify.global is an oncology-led partner to biopharma companies, supporting strategy, insights, data, and communications across complex oncology and other high-science therapeutic areas.

What you will do

• Develop and build client relationships while communicating the strategic value of hirify.global’s capabilities.
• Oversee proposals, tactical plans, account forecasts, budgets, project reconciliations, fee performance, and account profitability.
• Manage client expectations, resolve complex and politically sensitive issues, and adapt to different corporate cultures.
• Lead, staff, mentor, and advise account teams while collaborating with senior management, Program Services, and Project Management.
• Use approved AI tools to improve productivity, streamline workflows, support decision-making, and maintain accuracy, confidentiality, and compliance of outputs.
• Identify account-growth and new-business opportunities based on clients’ businesses, markets, and needs.

Requirements

• Bachelor’s degree.
• Working knowledge of digital marketing.
• Ability to manage and prioritize personal and team workloads effectively, plan resources, set goals, and organize people and tasks.
• Results-oriented, accountable, highly organized, and able to prioritize and use time efficiently.
• Strong interpersonal and leadership skills, with professional communication at all organizational and client levels.
• Proficiency with MS Office, Adobe, and Zoom.
• Excellent problem-solving skills, including analyzing information, developing alternative solutions, and contributing effectively to group problem-solving.
• Thorough understanding of client contracts, procurement processes, healthcare industry trends, best practices, and healthcare regulations.

Nice to have

• Experience managing large, multi-year client retainer accounts.
• Familiarity with oncology/hematology and its regulatory environment.
• Experience with Workfront or similar project management tools.
• Medical affairs communications experience in addition to commercial communications.
• Formal leadership or people management training.

Culture & Benefits

• 100% remote environment with opportunities for local meetups.
• Positive, diverse, and supportive culture focused on clients working with cancer and blood diseases.
• Professional growth and personal development through hirify.global University.
• Medical, dental, and vision benefits, plus generous parental leave.
• 401(k) plan with company match, flexible time off, volunteer time off, and work-life balance support.
• Wellness programs, virtual workout classes, employee assistance programs, and discounts on tickets, events, hotels, childcare, and groceries.