Senior Manager, Inside Sales (Fintech)

Location: United States; remote role

Base salary: $70,000–$90,000 annually; annual on-target earnings: $110,000–$130,000.

Company

hirify.global provides scheduling, dispatching, payments, and business-management tools for home service professionals, supporting more than 50,000 businesses.

What you will do

• Lead, coach, and develop managers and team leads through clear expectations, performance management, and accountability.
• Translate departmental priorities into quarterly operating plans, weekly performance rhythms, hiring plans, ramp programs, and capacity plans.
• Monitor sales activity, funnel conversion, financial product attachment, adoption, retention, and productivity using Salesforce, Snowflake, Omni, and analytics tools.
• Coach teams on positioning payments, financing, and other financial products while balancing commercial performance, customer trust, satisfaction, and retention.
• Partner with Product, Marketing, Sales, and Customer Success on fintech launches, go-to-customer strategies, and frontline insights.
• Implement AI tools, automation, standardized playbooks, talent development, and succession plans to improve productivity, conversion, and sustainable growth.

Requirements

• 7+ years of experience in customer success, account management, sales, implementation, or a related field, including 4+ years of people management experience leading managers or team leads.
• Bachelor’s degree in Business, Marketing, Finance, or a related field, or equivalent work experience; an MBA is preferred.
• Experience scaling customer-facing teams through hiring, onboarding, capacity planning, and performance management.
• Proven success improving customer engagement, product adoption, retention, and measurable business outcomes.
• Experience with CRM, business intelligence, and analytics platforms, including Salesforce, Snowflake, and Omni.
• Experience improving team efficiency or output quality through AI tools and automation.
• Experience in fintech, payments, financing, or financial product sales, preferably in B2B SaaS serving SMBs.
• Working knowledge of financial product disclosures, risk management, and applicable regulatory compliance requirements.
• Strong analytical, communication, coaching, leadership, cross-functional collaboration, commercial judgment, and long-term planning skills, with an entrepreneurial test-and-learn mindset and resilience in ambiguity.

Nice to have

• MBA degree.
• Experience in a B2B SaaS environment serving SMBs.
• A broad cross-functional background or deep specialized expertise.

Culture & Benefits

• Remote work with a global team and a culture focused on innovation, inclusion, continuous improvement, and professional growth.
• Medical, dental, vision, life, disability, and 401(k) benefits.
• Paid holidays, flexible paid time off, paid parental leave, and an employee assistance program.
• Monthly technology reimbursement and eligibility for equity in a venture-backed, rapidly growing startup.

Hiring process

• Applications may be reviewed with AI-powered tools for screening and qualification assessment; final decisions are made by human representatives.