IT Tech Support Admin I (Healthcare)

Location: AAO Oak Brook, United States; onsite work in office and clinical environments is required, with travel to various Advocate Health locations.

Salary: $25.30–$37.95 per hour.

Company

hirify.global operates within Advocate Health, a large nonprofit integrated health system providing clinical care, research, and specialized medical programs across the United States.

What you will do

• Provide end-user support, training, device setup guidance, network access assistance, and device security support.
• Manage incident and service request tickets, follow SLAs, document actions and client communication, and close requests with complete resolution details.
• Analyze, configure, install, maintain, upgrade, and retire hardware and software requiring 24/7 support.
• Apply change control and IT asset management procedures, including device removal, inventory management, and hardware usage reviews.
• Support acquisitions, construction projects, system implementations, upgrades, maintenance, retirements, and other field services initiatives.
• Communicate project risks and updates, test and document emerging technologies, and build relationships with technology users through rounding.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Engineering, or a related field.
• At least 1 year of experience in a complex IT operating or support environment.
• Excellent interpersonal, written, verbal, technical, customer service, problem-solving, and troubleshooting skills.
• Ability to troubleshoot accurately and maintain a positive attitude when handling varied situations.
• Ability to lift up to 35 pounds without assistance; heavier lifting requires equipment or assistance from another associate when available.
• Ability to work onsite in both office and clinical environments, travel to various Advocate Health locations, provide on-call support, and wear required personal protective equipment in designated clinical areas.

Nice to have

• Background in healthcare, customer service, or technology.

Culture & Benefits

• Full-time schedule of 40 hours per week, Monday through Friday during business hours, with required on-call support.
• Health, dental, vision, life, and short- and long-term disability benefits.
• Paid time off, flexible spending accounts, family benefits, paid parental leave, and adoption assistance.
• Defined contribution retirement plans with employer matching and financial wellness programs.
• Educational assistance, career development programs, potential annual performance-based increases, and premium pay for eligible on-call or shift work.