Sr IT Support Analyst III (Healthcare IT)

Location: Remote; afternoon schedule, Friday–Monday

Salary: $68,000–$90,000 per year, plus eligibility for an annual discretionary bonus

Company

hirify.global is a physician-led and physician-owned U.S. radiology practice serving hospitals, clinics, imaging centers, and referring physicians through affiliated practices.

What you will do

• Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications supporting radiology services.
• Diagnose, triage, and resolve issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems.
• Support radiologists and clinical teams during planned and unplanned downtime, communicating promptly and maintaining continuity of operations.
• Manage incidents and service requests in ServiceNow, maintain documentation, and contribute to knowledge base articles and troubleshooting guides.
• Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams on support quality, efficiency, and reliability.

Requirements

• Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
• Experience with voice dictation systems such as PowerScribe or Fluency, plus knowledge of HIS/RIS, PACS, and voice recognition systems.
• Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
• Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

Nice to have

• Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred; equivalent experience may be considered.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire and tiered options.
• Compensation reviews and career growth opportunities.
• Generous PTO plans and paid holidays.
• Health and wellness coverage, 401(k) benefits, family planning, and telehealth options subject to eligibility.
• Inclusive workplace with equal access to resources and opportunities.