Senior Associate, Help Desk/On-Site Support

Location: Onsite in Minneapolis, Minnesota, United States, at 5900 Golden Hills Drive. The role requires regular facility walking, use of scissor lifts and/or ladders, and availability for non-standard hours, weekends, and on-call work as needed.

Base salary/hourly range: $27.10–$40.65 per hour; 3% bonus target. Shift premium may be available depending on the shift.

Company

hirify.global provides Industrial Precision Solutions and Advanced Technology for customers worldwide.

What you will do

• Provide onsite end-user support and own assigned IT incidents, requests, and problems from intake through resolution in ServiceNow.
• Troubleshoot hardware, software, telephony, mobile devices, networks, applications, cybersecurity issues, workstations, printers, and local site systems.
• Create and document problem records for recurring or systemic incidents, escalate issues to technical teams, and coordinate work with vendors.
• Support onboarding, job changes, and offboarding, including equipment setup, delivery, collection, accessories, and asset management.
• Maintain local infrastructure, including Windows updates, SCCM clients, Active Directory computers and users, servers, network equipment, phone systems, and PC refresh activities.
• Document technical solutions, train users and support teams, transfer knowledge to the Service Desk, and recommend support-process improvements.

Requirements

• Bachelor’s degree in Computer Science or a related field, or 5+ years of related work experience.
• Minimum 5+ years of direct end-user support experience, including Microsoft Windows, PC hardware, LAN/Wi-Fi networks, mobile devices, and Office applications; remote-user support experience is preferred.
• Advanced technical communication skills, including clear and professional verbal and written communication with individual users and large customer groups.
• Ability to follow standards, procedures, checklists, design documents, IT policies, and industry best practices.
• Strong problem-solving, prioritization, time-management, interpersonal, customer-service, organizational, and multitasking skills; ability to work independently with minimal supervision.
• Ability to work non-standard hours, weekends, and on-call shifts as needed, and to regularly walk the facility and use scissor lifts and/or ladders.
• All employment offers are contingent on successful pre-employment drug screening and background/criminal checks, consistent with applicable laws.

Nice to have

• Expert knowledge of Windows 10, Office 365, Active Directory, PC/laptop hardware, mobile devices, PC imaging, and Autopilot.
• Basic understanding of scripting technologies such as Office macros, PowerShell, and Windows Scripting Host.
• Server installation, patching, and troubleshooting experience.
• Networking installation, configuration, upgrading, and troubleshooting experience.
• Excellent asset-management skills and a commitment to staying current with system changes and updates.

Culture & Benefits

• Full-time employment in a collaborative environment focused on continuous improvement, customer success, and community involvement.
• Medical, prescription, vision, dental, and Health Savings Account benefits.
• Retirement and security benefits, including 401(k) and life insurance.
• Paid time off, paid holidays, and 16 paid volunteer hours per calendar year for hirify.global-sponsored events.
• Matching Gifts Program and other opportunities to support community initiatives.
• Equal employment opportunity is provided across protected characteristics; reasonable accommodation may be available for individuals with disabilities.