IT Support Technician

Location: USA; on-site customer support

Salary: EUR 1,540–3,600 gross per month; final compensation depends on experience, location, and professional growth.

Company

hirify.global is a European pre-IPO IT company with over 3,500 professionals that creates digital solutions for enterprises and mid-sized businesses worldwide.

What you will do

• Provide on-site IT support services to customers in the assigned location.
• Handle incoming service requests and resolve common IT-related issues.
• Provide technical assistance and maintain a professional customer experience.
• Work independently while supporting daily operations across an international IT environment.

Requirements

• At least 3 years of practical experience in IT support, computer maintenance, or technical troubleshooting.
• Ability to work independently and provide on-site customer assistance.
• Proficiency in the relevant local language sufficient to communicate with customers and understand their technical issues.
• Good problem-solving and customer communication skills.
• Willingness to work as an independent contractor and accept service requests on an as-needed basis.
• English at Upper-Intermediate level or above.

Nice to have

• Experience supporting individual customers or small businesses.
• Experience working independently and managing customer visits.
• Strong customer service and communication skills.
• Positive customer reviews or an established profile on local service platforms.
• Flexible availability.

Culture & Benefits

• Mentoring, onboarding, performance reviews, and transparent development planning.
• Access to educational platforms, seminars, practices, and an extensive internal knowledge base.
• Opportunities to grow as a specialist or manager.
• Stable and competitive compensation with an extensive benefits package.
• Informal collaboration within a team focused on continuous learning.