Senior Post Closing Specialist (Mortgage Loan Servicing)

Location: Onsite at the Corporate Office, 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027, United States

Salary: $24.01–$30.01 per hour, depending on experience and before eligible incentives.

Company

hirify.global is a financial institution focused on serving members, families, and communities through banking and financial services.

What you will do

• Coordinate the end-to-end delivery of funded mortgage loans through investor purchase, including purchase tracking, certification timelines, aging pipelines, and day-to-cash metrics.
• Manage investor suspense, rebuttals, curative documentation, loan sale exceptions, purchase delays, and delivery disputes.
• Act as the primary contact and escalation point for Fannie Mae investor delivery, subservicing management, and investor representatives.
• Research and resolve complex investor, custodial, title, recording, compliance, and delivery exceptions.
• Lead remediation of post-closing audits, quality-control findings, and investor defects; analyze recurring issues and recommend process improvements.
• Support MERS reconciliation, sale reporting, audits, regulatory examinations, procedure development, training, mentoring, and complex operational escalations.

Requirements

• High school diploma required.
• 8–10 years of similar or related mortgage experience, including demonstrated mortgage post-closing and Fannie Mae delivery experience, required.
• Experience resolving investor exceptions and purchase delays required.
• Familiarity with loan origination system platforms and investor delivery portals.
• Strong understanding of the MERS Registration Portal.
• Strong analytical skills, including the ability to manage cash timing metrics.
• Strong communication, judgment, accountability, organization, accuracy, attention to detail, and prioritization skills.
• Well-developed computer skills and experience with Microsoft Outlook, Word, Excel, and PowerPoint.

Nice to have

• Arizona Public Notary certification within 60 days preferred.

Culture & Benefits

• Paid holidays, floating holidays, personal days, vacation days, and sick time.
• Low-cost medical, dental, and vision plans.
• Paid childcare assistance, gym fee reimbursement, tuition reimbursement, and student loan repayment.
• Award-winning 401(k) plan.
• Employment requires compliance with applicable policies and regulations, including BSA, AML, the USA PATRIOT Act, and OFAC requirements.
• Candidates must authorize credit and criminal background checks under applicable law.