General Manager (Hospitality)

Location: New York City, USA

Annual base compensation: $120,000–$135,000, plus eligibility for an annual performance-based bonus.

Company

hirify.global provides premium workplace-as-a-service locations and workplace experiences for teams and members.

What you will do

• Manage daily operations across 5–10 locations in the New York City market.
• Lead and develop a team of hospitality and operations staff, including Assistant GMs, Member Experience Managers, and Member Experience Associates.
• Set market strategy and own the market P&L, using Unit EBITDA, NPS, and other performance metrics to drive results.
• Manage local Area Sales Leads, support the end-to-end sales pipeline, handle complex customer deals, and launch new locations.
• Coach teams to deliver high-touch hospitality and an excellent member experience.
• Collaborate with Facilities and Member Tech on workplace experience delivery.

Requirements

• Proven success in multi-unit management.
• Experience leading teams of 10 or more and building high-performance teams through hiring, coaching, trust, and performance management.
• Experience managing P&L and developing strategies that improve P&L performance.
• Experience managing sales teams in an in-person, direct-to-customer environment.
• Experience in high-touch service environments with a consistent record of delivering excellent customer experience.
• Ability to analyze data, identify trends and issues, manage performance metrics, negotiate complex deals, and coach sales teams.

Culture & Benefits

• Collaborative, inclusive, and respectful workplace that values diverse backgrounds, thoughts, and ideas.
• Heavily subsidized healthcare plans and generous paid time off.
• Annual bonus, long-term incentive plan, wellness programs, professional development grants, and a 401(k) plan, subject to eligibility criteria and company policies.
• Equal employment opportunity is provided regardless of protected characteristics under applicable law.