Technical Customer Success Manager (Speech Recognition)

Location: United Kingdom, preferably London; fully remote work model with in-person team meetings at least quarterly. Business travel of up to 20% is required.

Gross annual salary: £40,000–£50,000, plus a performance-based variable bonus.

Company

hirify.global develops speech recognition and voice productivity solutions for healthcare, legal, and other professional sectors, sold under the Philips brand.

What you will do

• Support Account Executives and Key Account Managers with technical discovery calls, demos, pilots, proof-of-concept activities, RFP/RFQ responses, and product questions.
• Explain product capabilities, implementation requirements, workflows, integrations, and technical considerations to customers, partners, and internal stakeholders.
• Lead or support onboarding, training, success planning, adoption monitoring, business reviews, and product health assessments for larger customers and partners.
• Provide technical support and troubleshooting, review support tickets with the UK Support Manager, and document solutions and recurring issues.
• Collaborate with Sales, Support, Product, Marketing, and Customer Success on renewals, feedback, advocacy, customer stories, and lifecycle engagement.
• Identify upsell and cross-sell opportunities involving subscriptions, features, services, AI capabilities, speech-to-text, and other SPS solutions.

Requirements

• 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role.
• Strong technical aptitude covering software platforms, integrations, workflows, configuration, and troubleshooting.
• Excellent communication and presentation skills, with the ability to explain technical topics to technical and non-technical audiences.
• Customer-focused interpersonal skills and the ability to build trust with stakeholders at all organizational levels.
• Experience supporting pilots, onboarding customers, delivering product training, and collaborating across Sales, Support, Product, Marketing, and Customer Success.
• Availability for business travel up to 20% of the time.
• A United Kingdom work permit is required in advance.

Culture & Benefits

• Fully remote work model with flexible working hours and quarterly in-person team meetings.
• International, inclusive, and collaborative culture focused on Ownership, Talent, and Transparency.
• Dedicated professional development framework.
• Health Shield UK health benefits and team events, including company-wide get-togethers.
• More than 150 colleagues from over 25 countries work across Production, Engineering, Sales, Marketing, Support, and Human Resources.