Technical Support Associate - Accounting

Location: Hybrid; must live within a commutable distance of CDK offices in Austin, TX; Hoffman Estates, IL; Portland, OR; or Blue Ash, Ohio.

Salary: $30–$35 per hour.

Company

hirify.global provides accounting and other solutions for automotive dealerships.

What you will do

• Provide primary support to customers using CDK Accounting solutions through phone, web chat, email, and online tickets.
• Document cases, set resolution timelines, and keep customers updated.
• Assess issues, troubleshoot problems, and guide customers through complex technical resolutions.
• Escalate issues beyond current scope and build knowledge to resolve similar cases.
• Apply CDK case-resolution processes, policies, and escalation methods.
• Mentor and train baseline support staff while assisting teammates in a fast-paced environment with competing priorities.

Requirements

• 3–4 years of user support or implementation experience in a technical support or field service organization.
• Experience with CDK Accounting solutions and workflows required.
• Strong customer service experience and excellent customer service skills by phone and in person.
• Must be able to speak English.
• Ability to lead by example and create positive change among peers.

Nice to have

• Strong aptitude for teaching and mentorship.
• Knowledge or experience with dealership F&I processes.
• Experience using a ticketing system such as Clarify or Salesforce.
• Willingness and capacity to adapt to an ever-changing environment.
• Basic computer skills.
• French language skills.

Culture & Benefits

• Full-time hybrid work with regular office access required.
• Medical, dental, and vision benefits.
• Paid time off and a 401(k) matching program.
• Tuition reimbursement and potential annual performance bonus or other incentive compensation.
• Inclusive workplace focused on diversity, collaboration, and different perspectives.
• Applicants must be legally authorized to work in the United States without current or future employment-based visa sponsorship.