Technical Support Specialist (Canvas)

Location: Remote within the United States

Salary: $18–$21 per hour

Company

Develops intuitive education and personal-development products, including the Canvas learning management system.

What you will do

• Handle support tickets from administrators, faculty, staff, and student end users through a web-based ticketing system, phone, and live chat.
• Validate and clarify reported issues and answer how-to questions.
• Resolve issues that can be fixed through the Canvas user interface.
• Replicate, troubleshoot, and describe simple bugs.
• Maintain complete records of actions taken in the ticketing system and provide timely updates.
• Escalate issues that cannot be resolved at L1 to the L2 Support team and create support-process documentation when assigned.

Requirements

• Fluent spoken and written English and Spanish.
• Strong technical, troubleshooting, analytical, critical-thinking, and problem-solving skills.
• Ability to work independently in a fast-paced, agile environment.
• Ability to think quickly, communicate positively, work proactively, and adapt to change.
• Professional client-handling skills and strong written and verbal communication.

Culture & Benefits

• Full-time employment with competitive compensation and an ownership program.
• Remote, hybrid, and in-office collaboration options vary by role, team, and location; this role is listed as remote in the United States.
• Generous time off, local holidays, and an annual late-December “Dim the Lights” period based on departmental needs.
• Wellness and mental-health support, learning resources, professional-development tools, and tuition reimbursement.
• Inclusive culture with employee recognition and the technology needed for the role.
• A background check and identity verification may be required; candidates may need to verify their legal name, current physical location, contact number, and residential address.