Technical Service Representative (Solar PV)

Location: Hybrid, based at hirify.global's headquarters in Rocklin, California; candidates must reside within a reasonable commuting distance of Rocklin and be authorized to work full time in the United States.

Salary: $30.00–$31.25 per hour, dependent on experience and qualifications.

Company

hirify.global is the U.S. subsidiary of SMA Solar Technology AG, developing and supporting solar inverter solutions for residential, commercial, and utility-scale photovoltaic power plants.

What you will do

• Maintain the technical support hotline and provide second-level support to users, installers, and customers.
• Resolve escalated and complex technical issues across at least two SMA product groups.
• Create technical documentation for document and web-based media and prepare technical field reports.
• Monitor discussions among Engineering, Quality, and Advanced Service teams through internal quality systems and share relevant knowledge.
• Mentor other representatives, consult on complex support cases, and support successful customer case handling.
• Balance customer issue resolution with team performance expectations and manage end-to-end business processes.

Requirements

• A four-year technical degree, or 2–3 years of experience in technical support, electrical, or electronic work.
• Experience designing, implementing, or technically supporting complex electromechanical systems.
• Experience troubleshooting solar PV systems and knowledge of solar PV installation, system design, or inspection.
• Knowledge of basic electrical theory.
• Ability to communicate with customers by phone while taking detailed notes.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Proficiency in written and verbal English.
• Strong customer focus, service-oriented attitude, attention to detail, organization, and accuracy.
• Ability to analyze and solve problems, work under time pressure, manage multiple projects in parallel, and work independently and as part of a team.

Nice to have

• Experience in electrical, electronic, or network communications.
• Prior experience in the solar or energy industry.
• Knowledge of mathematical concepts, including graphical representation of data.
• Spanish or German language skills.
• NABCEP certification.

Culture & Benefits

• Hybrid work model based at the Rocklin headquarters.
• Comprehensive health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Paid time off and 12 paid holidays.
• Professional development, training, and tuition reimbursement.
• Collaborative and innovative work environment with growth opportunities and autonomy.

Hiring process

• Application materials are reviewed for authenticity; AI-generated resumes, cover letters, or responses may result in disqualification.
• Applicants must meet the stated U.S. work authorization requirements; employment visa sponsorship is not available.