IT Technical Support

Location: Brookings, South Dakota, United States; on-site assistance for end users is required.

Salary: $40,000–$66,000 USD base salary per year; additional annual bonus or role-based sales incentive may apply.

Company

hirify.global develops home, security, and digital products through brands including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.

What you will do

• Resolve, triage, document, and escalate IT service desk tickets and infrastructure issues.
• Provide desktop support for in-person and remote users, including hardware, software, mobile devices, application installation, and email configuration.
• Install hardware and mobile devices and assist with desktop deployments and computer imaging.
• Support manufacturing and distribution hardware, including handhelds, barcode readers, printers, and scanners.
• Diagnose issues on Windows 11 devices in collaboration with the Managed Services team and work with IT vendors as needed.
• Create knowledge base articles for self-service support, training, and IT reference.

Requirements

• Associate degree in an IT or IS-related discipline.
• At least 2 years of service desk and desktop support experience.
• At least 2 years of IT desktop and device problem-solving experience.
• At least 2 years of customer service experience.
• Experience handling IT service desk issues involving Microsoft Windows desktops.
• Experience with Microsoft Active Directory and basic account management.
• Experience with printers, barcode scanning devices, mobile device support, computer hardware repair, and restoration.
• Demonstrated troubleshooting experience and ability to diagnose Windows 11 devices.
• Experience with ITIL, in-house ticketing systems, ServiceNow or an equivalent ticketing system.
• Customer-service orientation and solid communication skills.

Culture & Benefits

• Full-time position within the Information Technology department.
• Health and wellness benefits with comprehensive health plans.
• Company-contributed 401(k) program, product discounts, flexible time off, and adoption benefits.
• Employee Resource Groups supporting belonging and inclusion.
• Annual bonus or role-based sales incentive eligibility in addition to base salary.