Content Experience Specialist (AI)

Location: Paris, France

Company

hirify.global provides an enterprise marketplace operating system with marketplace, AI-powered multichannel selling, retail media, and agentic commerce products for retailers and B2B organizations.

What you will do

• Own and administer One Help, including platform configuration, AI settings, conversational flows, and user journeys.
• Coordinate technical improvements with Engineering and drive platform adoption across hirify.global.
• Analyse user conversations, behaviour, feedback, and performance data to identify friction points, unanswered questions, and inaccurate answers.
• Test and optimise AI-generated answers, prompts, and conversational experiences.
• Monitor answer quality, self-service resolution, user satisfaction, and escalation metrics, translating findings into prioritised improvements.
• Partner with Support, Product, and Engineering to evolve the platform based on user needs and emerging AI capabilities.

Requirements

• Hands-on experience administering, configuring, or optimising conversational AI, chatbots, virtual assistants, or digital self-service platforms.
• Proven ability to analyse user behaviour and performance data, identify improvement opportunities, and translate findings into tangible actions.
• User experience mindset with the ability to identify friction points and create more intuitive and effective experiences.
• Analytical thinking and comfort working with performance metrics, conversation data, and user feedback.
• Practical understanding of AI-powered tools, including LLMs, prompts, and knowledge retrieval; coding expertise is not required.
• Ability to collaborate effectively with technical and business teams.
• Strong ownership and autonomy, with a proactive and resourceful approach to driving platform evolution.
• Full professional proficiency in English and French is required.

Nice to have

• Experience with Intercom Fin, Zendesk AI, Ada, or similar platforms.
• Familiarity with prompt engineering, AI agents, retrieval-augmented generation, or no-code/low-code automation tools.

Culture & Benefits

• Collaborative work across Support, Product, Content, and Engineering.
• Culture centred on teamwork, action, proactive problem-solving, expertise sharing, and client empowerment.
• Opportunity to contribute to an AI-powered digital support transformation used across a global marketplace organization.
• Continuous learning and collaboration with diverse colleagues across hirify.global’s international offices.

Hiring process

• Submit an application through the Apply button.
• Complete a screening call with Talent Acquisition, followed by a one-hour interview with the Hiring Manager including a live case study.
• Participate in values interviews with key stakeholders.