Senior System Analyst (Payments)

Location: Hybrid work model in Montreal or Ottawa, Canada

Company

Cloud ERP product company developing business management solutions for small and midsized companies worldwide, with a payment-processing module integrated with external providers.

What you will do

• Analyze business scenarios and product requirements and communicate with international partners and customers.
• Design features, write functional specifications, evaluate backward compatibility, and align requirements with stakeholders.
• Drive end-to-end feature implementation, break requirements into development tasks, and coordinate implementation details.
• Collaborate with payment processors, service providers, developers, QA engineers, and technical writers.
• Validate features against specifications through acceptance testing and create test plans and scenarios covering data migration, invalid data, and high-load cases.
• Support maintenance activities, handle support requests, and verify bug fixes.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in system analysis and writing functional specifications, including 3+ years in payment processing and third-party integrations.
• Strong experience writing functional documentation in English; fluent English is required.
• Experience working closely with developers and business users.
• Experience in acceptance testing and test scenario creation.
• Strong analytical thinking, problem-solving, prioritization, and results-oriented mindset.
• Ability to structure and communicate complex information clearly, with excellent communication and collaboration skills.

Nice to have

• Experience in project management.
• Experience with ERP system implementation or support.

Culture & Benefits

• Hybrid work model balancing remote work and in-office collaboration.
• Collaborative, high-energy culture focused on work/life balance, efficiency, simplicity, and customer service.
• Professional and financial growth potential.
• Full-time employment with an equal-opportunity and affirmative-action employer.