Senior Director, Solutions and Implementation

Location: Edgewood, NY; additional locations in Boston, New York, NY, and Newark, NJ

Salary: $175,000–$210,000 USD annually, plus bonus eligibility.

Company

hirify.global delivers regulatory communications solutions, client solutions, and implementation services including RDC and DocuBuilder.

What you will do

• Lead the Solutions and Project Management organization, including coaching, performance management, talent development, succession, and recognition.
• Manage client-facing discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead solution grids, scope definitions, estimates, implementation assumptions, statements of work, and pricing inputs.
• Own client onboardings and complex changes through milestones, deadlines, quality, communication, operational readiness, go-live, and stabilization.
• Coordinate Sales, Client Services, Product, Engineering, Operations, and QA while improving solutioning, requirements, project delivery, and knowledge-management practices.

Requirements

• 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people leadership, including coaching, performance management, talent development, and conflict resolution.
• Experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client-facing communication skills for discovery, solution discussions, and critical conversations.
• Strong business analysis, requirements documentation, and systems analysis skills.
• Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

Nice to have

• Experience in financial services, regulatory communications, enterprise software, document composition, or a comparable regulated industry.

Culture & Benefits

• Full-time employment with bonus eligibility.
• Collaborative, engaging, and inclusive workplace focused on empowering associates to bring their best work.
• Employment decisions include human review when AI-based tools are used in recruiting.
• Equal employment opportunity and reasonable accommodation support are provided.

Hiring process

• Applications may be reviewed and evaluated with AI-based tools alongside human review.
• Falsifying or misrepresenting information in an application, resume, assessment, or interview results in disqualification.
• Accommodation requests can be submitted during the application or hiring process through the provided contact channels.