Modern Workplace Tech Bar Support C - Bristol

Location: Bristol, UK. Five days a week on-site, primarily at Bristol Harbourside, with flexibility to work from other locations as needed. Full-time hours are 08:30–17:00, Monday to Friday.

Salary: £33,203–£34,950 per year.

Company

hirify.global is a UK banking group investing in technology, workplaces, and colleague support to shape the future of finance.

What you will do

• Provide enterprise-scale technical support through the hirify.global Tech Bar and help colleagues resolve technology challenges.
• Support work devices and advise colleagues on the latest workplace technology.
• Diagnose and resolve incidents involving desktops, laptops, mobile devices, networks, remote connectivity, and remote-working technologies.
• Communicate with colleagues, platform teams, technical teams, and partners to deliver a high-quality support experience.
• Identify improvements to the customer journey and experience.
• Provide technical guidance and mentoring to junior team members.

Requirements

• 2–3 years of experience in Microsoft Windows technical support within an enterprise-scale technical support or service desk environment, including incident management.
• Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite, including Microsoft Teams.
• Experience supporting mobile devices and BYOD, resolving remote connectivity issues, and helping colleagues use remote-working technologies.
• Hands-on experience building, configuring, supporting, and troubleshooting desktops and laptops.
• Good technical knowledge and experience diagnosing and resolving network-related issues.
• Excellent problem-solving and attention to detail.
• Effective verbal and written communication skills.
• Ability to build relationships with colleagues, platform teams, and partners at all levels.
• Ability to work unsupervised, use initiative, and maintain a continuous improvement mindset; must be well-presented.

Nice to have

• Previous experience with a Tech Bar or walk-up support service.
• Knowledge of Active Directory and Exchange administration.
• Understanding of Microsoft Entra ID, Azure, and Intune.
• Experience using ServiceNow for incident and request management.
• Experience supporting macOS devices and managing devices through Jamf.

Culture & Benefits

• Inclusive environment focused on diversity, equity, and inclusion.
• Opportunities to learn and develop.
• Pension contribution of up to 15%, annual performance-related bonus, and share schemes including free shares.
• Adaptable lifestyle benefits, including discounted shopping.
• 24 days’ holiday plus bank holidays, wellbeing initiatives, and generous parental leave policies.