Associate IT Engineer

Location: London Office, United Kingdom

Company

hirify.global provides cybersecurity technology and services.

What you will do

• Support new-employee onboarding and provide first-line assistance to internal employees through calls, messages, walk-ups, and Jira tickets.
• Log, prioritize, troubleshoot, reproduce, and resolve hardware, software, and user-environment issues.
• Install, configure, repair, and securely deploy computer hardware and software, including equipment for trade shows, demonstrations, and internal events.
• Maintain asset and peripheral inventories and support device management in a primarily macOS environment.
• Maintain and troubleshoot Microsoft Teams conference rooms and audio/video deployments.
• Contribute technical documentation and identify infrastructure projects that improve workflows and process management.

Requirements

• Bachelor’s degree, preferably in Information Technology or a related field.
• 1–3 years of experience troubleshooting and configuring Mac and/or Windows systems.
• Customer service experience and the ability to educate users through problem-solving.
• Basic understanding of networking concepts, including TCP and UDP.
• Experience resolving hardware and software issues.
• Comfort navigating command-line interfaces.
• Good attitude, energy, effort, accountability, focus, adaptability, and helpfulness.

Nice to have

• Experience managing Active Directory and Microsoft 365.
• Experience remotely managing devices in a blended operating-system environment.
• Demonstrated success in a fast-paced customer service environment.
• Clear written and verbal communication across different communication styles.

Culture & Benefits

• Full-time, office-based work in London.
• Exposure to systems, networking, unified communications, internal security, troubleshooting theory, ticket tracking, vendor management, and A/V deployment.
• Opportunities to learn from colleagues with varied skills and pursue career growth and specialization across the organization.