Technical Support Specialist UK (SaaS)

Location: Remote, United Kingdom. Current, permanent authorization to work in the United Kingdom is required; visa sponsorship is not available now or in the future.

Company

hirify.global develops cloud-managed software for school networks and devices, including web filtering, student safety monitoring, classroom management, device management, and data analytics.

What you will do

• Provide frontline technical support by phone, email, chat, and other channels.
• Troubleshoot software, device, operating system, networking, configuration, and integration issues across the product suite.
• Guide customers through setup, configuration, product usage, solutions, and best practices.
• Document, prioritize, escalate, and monitor cases in line with service level agreements.
• Collaborate with Product and Engineering to identify recurring issues and product improvement opportunities.
• Test fixes and product updates and contribute to knowledge base and internal documentation.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• 6+ months of technical support, help desk, or customer support experience.
• Strong troubleshooting, problem-solving, written communication, and verbal communication skills.
• Familiarity with Windows and macOS operating systems.
• Ability to explain technical concepts to non-technical users.
• Strong organization and attention to detail, with the ability to prioritize multiple tasks in a fast-paced environment.
• Customer-first mindset and a collaborative, team-oriented approach.

Culture & Benefits

• Remote role within the United Kingdom.
• Benefits and perks vary by country and are designed to support employee wellbeing.
• Products serve education organizations focused on student safety, compliance, and secure resource management.

Hiring process

• Qualified applicants must complete a set of assessments after submitting the application; an assessment link is expected within the following few days.