Analyst, EMEA Customer Connectivity ePop Support

Location: On-site in Taguig, Philippines; mid-to-night shift aligned with EMEA validation hours and CET/CEST schedule, with flexibility to adjust working hours when required.

Company

Global company focused on innovation, diverse thinking, and creative solutions across multiple industries.

What you will do

• Manage and validate customer orders through ESKER within agreed targets and EMEA validation schedules.
• Monitor rejected orders, ITSM tickets, and SFDC case queues, coordinating follow-up and timely resolution.
• Review purchase orders, emails, and supporting documents in different EMEA languages using approved translation tools.
• Improve touchless order rates, processing accuracy, automation, and recurring order-quality issues.
• Train and guide other teams, collaborate with Customer Service Representatives, and support continuous-improvement projects.
• Provide ad hoc support for urgent orders and other EMEA ePop requirements.

Requirements

• Proficient written and verbal English communication.
• Willingness and ability to learn key words and common order-processing terms in relevant EMEA languages.
• Comfort using approved translation tools to review multilingual customer orders, emails, and supporting documents.
• Willingness to work a mid-to-night shift aligned with EMEA operating and validation hours.
• Flexibility to adjust working hours for CET/CEST schedule changes and business requirements.
• Experience with ERP systems and order-processing platforms.
• Detail-oriented, proactive, analytical, and strong in problem-solving while handling time-sensitive operational processes.
• Collaborative and able to coordinate with Customer Service and support teams while working independently across multiple EMEA countries.

Nice to have

• Additional EMEA language knowledge.
• Experience in customer order management.
• Experience with data quality or master data management.
• Familiarity with supply chain, manufacturing, or materials-management processes.

Culture & Benefits

• On-site full-time position in Taguig, Philippines.
• Work schedule aligned with EMEA validation hours and applicable CET/CEST timing.
• Participation in a safety-focused Environmental Health and Safety culture.
• Employees are expected to follow safety policies, identify hazards, and engage in continuous improvement.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields.
• Review and accept the applicable terms of use and privacy policy before submitting the application.