Sales Specialist - Proposals

Location: Twinsburg, Ohio, United States; onsite

Company

Crane Aerospace & Electronics operates in aerospace and engineered-product manufacturing.

What you will do

• Serve as a customer service contact for assigned products, customers, and accounts, handling or escalating quotation, order, delivery, invoice, return, and product-support inquiries.
• Prepare proposals and quotations for standard and configured products by coordinating technical, pricing, delivery, and commercial inputs.
• Enter and administer customer orders in SAP, verifying requirements, pricing, terms, configurations, shipping, billing, and documentation.
• Manage orders from receipt through shipment and invoicing, including acknowledgements, expediting, delivery coordination, documentation, and status communication.
• Coordinate reviews and approvals for non-standard commercial terms, specifications, and requirements while supporting returns, repairs, warranties, and corrective actions.
• Maintain customer, quotation, and order data in CRM systems and contribute to sales, profitability, process, metrics, and continuous-improvement initiatives.

Requirements

• High school diploma or equivalent required; an associate degree in Business, Supply Chain, Engineering Technology, or a related field is preferred.
• At least five years of customer service, inside sales, order management, commercial operations, or related experience in an industrial or business-to-business environment with internal and external customers.
• Experience managing customer orders from quotation through delivery, including order entry, schedule management, pricing verification, and coordination with operations, engineering, and supply chain teams.
• Experience reviewing customer purchase orders, interpreting commercial terms and conditions, supporting pricing activities, and ensuring compliance with contractual requirements.
• Strong attention to detail, organization, process discipline, oral and written communication, and a practical, responsive, professional approach.
• Ability to identify issues, coordinate solutions, resolve routine to moderately complex problems with appropriate escalation, work independently, manage multiple priorities, and perform in a fast-paced environment.
• Proficiency with standard computer technologies, Microsoft Office, PDF creation, and business ERP and CRM applications.

Nice to have

• Experience supporting customers in industrial sensor technology, energy, nuclear instrumentation, oil and gas, or engineered-product environments.
• Experience with SAP or a comparable enterprise order-management system.
• Experience preparing proposals, reviewing purchase orders, applying contractual and pricing frameworks, and coordinating commercial approvals.
• Experience improving processes, documenting procedures, supporting team training, and contributing to customer-service metrics and operational performance.

Culture & Benefits

• Full-time onsite employment in Twinsburg, Ohio.
• Work involves collaboration with Sales, Engineering, Supply Chain, Finance, and other internal stakeholders.
• Equal Opportunity Employer; qualified applicants receive consideration without discrimination based on protected characteristics.