Customer Adoption Consultant (AI Logistics)

Location: Remote within the United States; listed location is Itasca, Illinois

Salary: USD 97,000–115,000 per year

Company

hirify.global develops AI-enabled enterprise software solutions, including hirify.global.ai Logistics, for customers worldwide.

What you will do

• Coordinate assigned customer onboarding from handover through first value, including plans, action trackers, updates, meeting notes, risk logs, and documentation.
• Run working-level customer meetings, track owners and dependencies, and coordinate customer data, provider, and workflow inputs with Product Operations and technical teams.
• Translate customer goals into use cases, learning plans, milestones, and success measures; deliver or coordinate training, enablement sessions, SOPs, and point-of-need guidance.
• Monitor adoption, usage, engagement, customer health, risks, progress, and value evidence; prepare adoption reviews and executive meeting materials.
• Surface retention and expansion risks, route opportunities to the appropriate lead, and support feature validation and post-release feedback.
• Maintain playbooks, templates, SOPs, knowledge assets, documentation standards, and lessons learned while building logistics domain knowledge.

Requirements

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations, or a related customer-facing role.
• Strong organisation and follow-through when managing actions, deadlines, documentation, and multiple stakeholders.
• Clear written and verbal communication, with confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues, and prepare concise updates.
• Customer-focused problem solving, with judgement to resolve routine issues and escalate material risks appropriately.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools, and operational workflows.
• Ability to work across teams and maintain accuracy in a fast-moving environment.

Nice to have

• Experience in logistics, transport, supply chain, freight audit, finance operations, or another complex enterprise process.
• Experience delivering software training, adoption activities, or change communications.
• Exposure to product analytics, BI tools, SQL, or structured data validation.
• Experience working with AI-enabled software or explaining analytical outputs to users.
• Relevant degree or professional certification in business, project management, supply chain, data, or a related discipline.

Culture & Benefits

• Full-time role with flexible and hybrid work opportunities alongside inclusive workplace experiences.
• International, diverse, and collaborative environment focused on innovation, sustainability, and belonging.
• Equal employment opportunity is provided regardless of protected characteristics; hirify.global is a VEVRAA Federal Contractor and Equal Opportunity Employer.