Customer Success Consultant (B2C)

Location: London, England, United Kingdom; four days per week in the London office

Company

hirify.global provides enterprise marketplace, multichannel selling, retail media, and agentic commerce solutions for B2C and B2B organizations.

What you will do

• Act as the strategic and functional point of reference for B2C clients during project and run phases.
• Run tailored workshops with C-level stakeholders and keep marketplace projects on track to go-live.
• Build post-launch action plans, lead data-driven business reviews, and turn KPI analysis into growth recommendations.
• Define seller and customer strategies using marketplace benchmarks, e-commerce trends, and hirify.global product features.
• Partner with Business and IT teams to anticipate risks, align priorities, and maximize client value.
• Test AI agents, provide structured feedback, and apply critical thinking to improve team workflows.

Requirements

• 18–24 months of experience in management consulting, a B2C e-commerce or online marketplace business role, or Customer Success in B2B Enterprise SaaS; marketplace or digital commerce experience is a strong plus.
• Proven ability to influence and guide senior stakeholders, including C-level stakeholders, in a client-facing environment.
• Master’s degree in Business, Management, Finance, or a related field.
• Analytical, data-driven approach with experience building business cases, interpreting KPIs, and creating actionable recommendations.
• Experience with senior stakeholder management, strategic business advisory, and structured problem-solving.
• Strong written, verbal, and presentation communication skills.
• AI literacy with a critical mindset and existing use of AI tools.
• Full professional English proficiency required.

Nice to have

• Marketplace or digital commerce experience.

Culture & Benefits

• Collaborative culture focused on teamwork, expertise, continuous learning, and client success.
• 25 days of paid annual leave, excluding UK bank holidays.
• Private healthcare with AXA and a pension scheme with Nest.
• 50% reimbursement of commuting costs within TfL zones.
• Team lunch every Tuesday through Just Eat.
• Four days per week working from the London office.

Hiring process

• 30-minute screening call with Talent Acquisition.
• Interview with the Hiring Manager focused on business reviews and analytical skills.
• Values interviews with two team members, including a 30-minute business case presentation.