Head of Social Community

Location: Fully remote; open only to global candidates outside the United States. Must be able to work US business hours in Pacific, Central, or Eastern time.

Company

hirify.global delivers tech-enabled short-term rental group experiences for travelers and homeowners.

What you will do

• Build and manage online communities across platforms where travelers and homeowners gather.
• Define hirify.global's voice for replies, direct messages, threads, moderation standards, templates, and escalation paths.
• Lead social listening and provide actionable reports to marketing, operations, and revenue.
• Handle public complaints, viral discussions, guest recognition, and reputation management.
• Develop experiments to increase engagement, using a tools and test budget and retaining what works.
• Build reporting that demonstrates community growth and business impact.

Requirements

• 3+ years in community or social roles for a consumer brand, ideally in travel, hospitality, or real estate; demonstrated results and built experience are valued more than tenure.
• Experience building an online community from zero and sustaining its growth on platforms such as Facebook Groups or Reddit.
• Understanding of how different communities self-moderate, including effective brand participation on Reddit.
• Experience running social listening for a brand and turning findings into actionable reports.
• Experience handling public complaints and escalations with calm, speed, and judgment.
• Experience increasing review volume or ratings for a business, with an understanding of effective requests and timing.
• Warm, specific, and fast writing with the ability to switch between brand and person-to-person voice.
• Comfort reading engagement metrics, building reports, and explaining changes and causes.
• Daily use of AI tools for drafting, sorting, and triage at volume; excellent written and spoken English at near-native level.

Nice to have

• Ambassador or user-generated content program experience.
• Reddit or Facebook group advertising experience.
• Basic Canva or CapCut skills.

Culture & Benefits

• First hire in the function, with a build-from-zero mandate and no existing team or agency intermediary.
• Tools and test budget available from day one; reporting line to the VP of Growth.
• Fully remote work with generous paid time off, including local holidays.
• Performance incentive bonus tied to what is built, plus a learning stipend.
• Guest coverage must work across weekends; this is not a standard 9-to-5 schedule in the candidate's own time zone.