Community Manager

What you will do:

• Build and manage Discord from the ground up, including onboarding, channel structure, roles, moderation rules, and community processes; 
• Own day-to-day conversations and player support on Discord and Steam: initiate discussions, moderate communication, encourage players to share their experience and opinions,  independently build and maintain troubleshooting guides and response templates for recurring questions;
• Plan and create content for Steam, Discord;
• Build relationships with active community members and content creators: handle creator communication and identify people who can contribute useful feedback or visibility around the game;
• Plan and host online community events: playtests, dev streams, Q&As, or other community-facing formats;
• Manage social media communication: keep players informed about key milestones, respond to comments;
• Coordinate outsourced vertical video production and publishing across TikTok, Instagram, YouTube, ensuring the content expands reach while staying aligned with game positioning and brand;
• Be the voice of the community inside the team: collect and structure player feedback, community sentiment, identify recurring needs, understand what players care about, and make sure relevant insights reach the development and publishing teams; 
• Track social media performance and report on what's working, what's not;
• Stay on top of community trends, formats and identify new ways to engage and grow the community. 

Requirements:

• Proven experience building and managing an engaged game community on Discord and Steam, ideally including launching a Discord community from scratch (PC, Console games);
• Excellent written and verbal English communication skills: you can write clearly and quickly with authentic tone in live conversations;
• Experience independently creating guides, FAQs, and support documentation, and helping players with technical issues;
• Hands-on experience creating community and social content that resonates with players;
• Good understanding of what works in community and social content, with the ability to spot patterns and use them to improve future activities;
• You actively follow new indie games and communication trends across industry;
• Experience working with Steamworks will be a plus. 

What we offer:

• Competitive salary and bonuses;
• 25 calendar days of fully paid vacation;  
• Flexible working hours and remote work;
• Friendly and creative team;
• Zero unnecessary bureaucracy, open communication, and a culture where your ideas and decisions matter.