Quality Systems Specialist (AI)

Location: Remote, Waukesha, Wisconsin, United States; occasional travel to other locations and onsite quality audits required.

Salary: USD 58,000–64,000 yearly.

Company

hirify.global provides workforce training, consulting, management, and administrative services, including technology-enabled workforce development programs.

What you will do

• Maintain, enhance, and promote quality systems, standards, workflows, tools, and resources across workforce development projects.
• Develop and deliver quality monitoring, training programs, technical assistance, data tools, performance reports, and related resources.
• Lead root cause analysis, address quality deficiencies and compliance gaps, and support corrective actions.
• Conduct virtual and onsite audits, pre-audit reviews, risk assessments, and follow-up quality improvement activities.
• Interpret new local, state, and federal guidance and advise quality and operations leaders on required revisions.
• Support program launches, contract transitions, service approval processes, performance reviews, and partner collaboration.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent experience.
• Minimum 3 years of progressive relevant experience in quality monitoring, training, coaching, and leading staff in a performance-based environment.
• Working knowledge of WIOA, TAA, TANF, SNAP/FSET, ES/UI, applicable Workforce Service programs, and relevant federal, state, and local laws and regulations.
• Excellent interpersonal, written, verbal, listening, analytical, problem-solving, and information-dissemination skills.
• Strong computer literacy, data entry, software, reporting, statistical compilation, and database skills.
• Ability to multitask in a fast-paced environment, work independently with minimal supervision, and collaborate effectively as part of a team.
• Training experience and commitment to Extreme Customer Service with internal and external customers.
• Valid driver’s license, adequate vehicle insurance coverage, and willingness to travel as required.

Nice to have

• ISO review and audit experience.
• CWDP certification.

Culture & Benefits

• Remote workplace with primarily office-based working conditions and occasional travel to other locations.
• Health, life, dental, and disability insurance.
• Paid time off, paid holidays, 401(k), and flexible spending account.
• Tuition assistance and a focus on continuous improvement, accountability, and customer service.
• Work schedules may change according to business requirements, including overtime when required.