Cyber Incident Manager (Cybersecurity)

Location: UK - London; hybrid workplace

Company

hirify.global provides global security services and supports clients, insurers, brokers, carriers, legal counsel, and internal stakeholders during cyber incidents.

What you will do

• Manage cyber incidents from triage through resolution and act as the primary client contact.
• Coordinate technical specialists, investigators, and support teams to ensure actions are completed.
• Lead incident calls and stakeholder meetings while managing action plans, timelines, priorities, and deliverables.
• Provide clear, regular updates to clients, insurers, legal counsel, executives, and internal stakeholders.
• Translate technical information into business-focused communication and maintain incident records, reports, and documentation.
• Support lessons learned, continuous improvement, relationship building, and risk, issue, and improvement identification.

Requirements

• Exceptional communication and stakeholder management skills, including confidence communicating with people at all organisational levels.
• Strong decision-making, recommendation, professional judgement, and problem-solving skills.
• Strong project coordination or project management skills.
• Excellent attention to detail and organisational capability, with the ability to manage multiple priorities and competing deadlines.
• Strong written communication and report-writing skills.
• Commitment to delivering an exceptional customer experience.
• The role focuses on project coordination, stakeholder management, communication, organisation, and decision-making rather than hands-on technical cybersecurity.

Nice to have

• Experience in incident management, project management, operations, client service, consulting, or professional services.
• Experience coordinating complex projects or stakeholder groups.
• Cybersecurity knowledge.
• Experience in insurance, legal, technology, or risk-related industries.

Culture & Benefits

• Permanent, full-time employment in a hybrid workplace.
• A culture focused on passion, challenging established ways of working, continuous improvement, inclusion, and treating people respectfully.
• A workplace that combines serious insurance work with a positive and enjoyable environment.