Customer Success Manager, Defence & Intelligence (Satellite Imagery)

Location: Singapore, remote. If located near a hirify.global office, work from that office 3 days per week is expected. Willingness to travel is required.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite data through a cloud-based platform for commercial, environmental, humanitarian, military, and governmental applications.

What you will do

• Manage strategic relationships with military and governmental agencies across Asia as the primary customer contact throughout the contract lifecycle.
• Understand mission requirements and guide customers in integrating hirify.global imagery and geospatial solutions into existing workflows.
• Navigate interagency structures, identify stakeholders across ministries, and build connections that drive platform adoption.
• Own renewals, retention, and expansion by demonstrating customer value and identifying new use cases.
• Represent the customer internally and collaborate with Product, Sales, and Engineering on regional requirements and roadmap influence.
• Develop Success Plans with measurable KPIs and translate technical capabilities into visible mission outcomes for customer leadership.

Requirements

• 2+ years of direct experience working with Defence Forces and/or National Government agencies, including understanding of government procurement and bureaucratic decision-making.
• Bachelor’s degree in Business, Communications, Marketing, or a relevant field.
• Excellent verbal and written communication skills in Mandarin and professional working proficiency in English.
• Solid understanding of GIS, remote sensing, or satellite imagery applications, with the ability to communicate with geospatial analysts; development experience is not required.
• Ability to build connections across ministries and maintain relationships with high-ranking officials and technical end-users.
• Exceptional negotiation and presentation skills, including translating complex technical capabilities into strategic mission outcomes.
• Ability to work independently in a remote environment while staying engaged with a global team.
• Excellent problem-solving skills, a proactive mindset, and the ability to multitask and prioritize requirements.
• Willingness to travel.

Nice to have

• Active armed forces reserve or veteran status as a relevant intelligence professional.
• Account Management or Customer Success experience with military and/or government customers.
• Understanding of government agencies, procurement processes, and defense, intelligence, and emergency management initiatives.
• Experience with ArcGIS, QGIS, or Google Earth Engine.

Culture & Benefits

• Full-time remote work based in Singapore, with office attendance 3 days per week if located near an office.
• Paid time off including vacation, holidays, and company-wide days off.
• Employee Wellness Program, home office reimbursement, and monthly phone and internet reimbursement.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity, paid volunteering time off, and commission eligibility.

Hiring process

• Applications are reviewed on a rolling basis and may close early once a suitable applicant pool is reached.
• Selected interviews may be recorded with candidate consent using an AI notetaker; candidates may opt out without affecting candidacy.
• AI tools are prohibited during live interviews or assessments unless explicitly permitted, except when required as an accommodation.