Customer Success Manager (Spanish Speaking)

Location: Madrid, Spain; occasional travel of up to 10% for team and corporate meetings.

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure, traceable foundation for complex organizations.

What you will do

• Drive customer adoption of hirify.global solutions and maximize customer ROI throughout the lifecycle.
• Build relationships with management, product adoption sponsors, and key stakeholders across named accounts.
• Consult on best practices, workflows, management business reviews, and customer-facing Success Plans.
• Identify, manage, and escalate account risks while supporting progress toward customer journey milestones.
• Partner with Sales, Services, Support, Marketing, Product, and Engineering on onboarding, training, renewals, and customer feedback.
• Teach customers to use the hirify.global Platform and track communications, issues, and metrics in customer management tools.

Requirements

• Undergraduate degree or equivalent combination of related experience and education; an advanced degree may substitute for professional experience.
• At least 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Fluent Spanish and English required.
• Reliable internet access is required for any period of remote work.

Nice to have

• Experience supporting a SaaS application.
• Strong commitment to customer success beyond customer satisfaction.
• Ability to understand complex problems and explain their causes simply.
• Strong communication and presentation skills, including consultative recommendations.
• Self-starting approach with strong time management and prioritization skills.

Culture & Benefits

• Flexible work arrangements are supported for periods of remote work.
• Travel up to 10% may be required for team and corporate meetings.
• Collaborative work with customer-facing, Sales, Services, Support, Marketing, Product, and Engineering teams.
• Work on technology used by executives, boards, and regulators to manage finance, risk, and sustainability.
• Equal opportunity employer committed to diversity and reasonable accommodations for applicants with disabilities.
• Employees complete role-specific security and privacy training.