CX Account Manager (SaaS)

Location: Barcelona, Catalonia, Spain; onsite role

Salary: €23,000–€33,000 annual

Company

hirify.global is building AI business management software that centralizes HR, Finance, Talent, Operations, and IT workflows for companies of all sizes. The company has more than 1,500 employees across Europe, Asia, Africa, and America and is headquartered in Barcelona.

What you will do

• Develop and manage a customer portfolio through proactive engagement and personalized strategies that improve satisfaction and retention.
• Create and execute sales strategies covering cross-selling, up-selling, and churn management.
• Provide prompt, personalized after-sales support and prioritize customer needs.
• Educate clients about new products and features, aligning them with specific use cases.
• Act as the main point of contact between customers and internal teams, sharing customer feedback.
• Hold regular video meetings to demonstrate product updates and strengthen customer relationships.

Requirements

• Proficiency in either Spanish, Portuguese, or French, plus fluent English.
• Strong verbal and written communication skills.
• Customer-focused experience in support or customer satisfaction roles is highly valued.
• Ability to identify upselling and cross-selling opportunities.
• Ability to analyze client needs and provide tailored solutions.
• Ambitious, proactive, positive, organized, and able to work effectively as part of a team.
• Readiness to thrive in a fast-paced startup environment.
• Ownership mindset and willingness to contribute to continuous improvement.

Culture & Benefits

• High-growth, multicultural, and friendly work environment.
• Wellhub access, expense savings through Cobee, language classes, and food discounts.
• Breakfast in the office and organic fruit.
• Pet-friendly workplace.
• Values include ownership, continuous learning and teaching, partnership, and fast growth.

Hiring process

• Further benefits and details are discussed during the interview process.