Application Support Engineer (Java)

Location: Hybrid in Dublin, Ireland; work is performed from a company office

Company

hirify.global provides cloud software for Property and Casualty insurance companies, including core policy, claims, billing, digital, data management, predictive analytics, and AI products.

What you will do

• Provide technical support for customers using hirify.global products in cloud and on-premise environments.
• Investigate incoming support cases, identify root causes, develop workarounds or solutions, and coordinate resolution of complex problems.
• Communicate technical updates to customers, explain issues clearly to non-technical stakeholders, and manage expectations.
• Create knowledge articles, share technical expertise, and contribute to team training materials and service improvement initiatives.
• Provision, rebuild, configure, and restore customer cloud services as needed.
• Prioritize and escalate issues, manage incidents within contractual SLAs, and participate in after-hours production emergency support.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 3+ years of enterprise application software support experience in Java for a B2B software company.
• Ability to research, diagnose, troubleshoot, identify potential solutions, read stack traces, and review application code.
• Exposure to Java development, web UI design and development, XML, and application architecture.
• Strong understanding of relational databases and SQL.
• Experience documenting technical solutions, preferably as knowledge base articles.
• Outstanding troubleshooting, critical-thinking, problem-solving, business judgment, creativity, follow-through, and customer-service skills.
• Fluent English reading, writing, and speaking skills required.
• Availability for a five-day work week including Saturday and Sunday coverage, with some after-hours on-call work for 24x7 customer support.

Culture & Benefits

• Collaborative culture based on integrity, rationality, and collegiality.
• Work with a global support organization serving customers across hirify.global Cloud and on-premise deployments.
• Inclusive workplace with disability accommodations available during the hiring process.
• Employment is contingent on applicable criminal history and other background checks.