Technical Services Engineer, FlashBlade

Location: Dublin, Ireland; onsite in Dun Laoghaire. Monday–Friday, 7am–4pm onsite, with weekend, holiday, and on-call duties as required.

Company

hirify.global is a data platform company serving hyperscalers, AI labs, the AI hardware supply chain, and the broader AI ecosystem.

What you will do

• Resolve customer support cases across all severity levels and own issues through the ticket-tracking system.
• Analyze hardware, software, and environmental factors affecting FlashBlade products.
• Manage customer-facing communications, lead large customer calls and hot escalations, and represent customer issues internally.
• Create and maintain internal and customer-facing FAQ and knowledge-base articles.
• Coordinate multiple projects and support cases while triaging and escalating issues to appropriate engineering groups.
• Mentor junior support engineers through training and coaching.

Requirements

• At least 3 years of experience in a professional enterprise-level technical support role.
• Willingness to work Monday–Friday, 7am–4pm onsite in Dun Laoghaire, with weekend, holiday, and on-call duties as required.
• Proven troubleshooting experience in complex, multi-platform, multi-vendor environments and configurations.
• Experience supporting both hardware and software products, resolving customer problems and escalations using internal and external resources.
• Proficiency in Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components.
• Proficiency in object and file storage or AWS S3, including Ethernet, IP, and high-performance file/object storage communication-layer protocols.
• Working knowledge of Linux, Windows, VMware, LANs, WANs, and storage area networks.
• Ability to troubleshoot networking, replication, performance, and space issues, and to triage and escalate issues appropriately.
• Good organizational and time-management skills, exceptional customer service and communication skills, and a bachelor’s degree in Computer Science or a related technical field, or relevant experience.

Culture & Benefits

• Values include persistence, creativity, teamwork, ownership, and customer first.
• Innovation-focused environment with opportunities for professional growth and meaningful contribution.
• Collaborative culture that emphasizes teamwork and setting aside ego for the greater good.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups, inclusive leadership, equal-opportunity employment, and accessibility accommodations during the hiring process.