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8 дней назад

Associate IT Engineer

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Ireland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Associate IT Engineer (IT Infrastructure/End User Support): Providing first-line technical support, onboarding, hardware and software deployment, and troubleshooting across a primarily macOS environment with an accent on customer service, networking, device management, and audio/video infrastructure. Focus on systematically resolving technical issues, maintaining accurate asset inventories, supporting Microsoft Teams conference rooms, and improving infrastructure workflows.

Location: Dublin

Company

hirify.global is hiring an IT engineer to support internal users and IT infrastructure.

What you will do

  • Provide onboarding technology support and first-line assistance for internal employee requests received by phone, direct message, walk-up, and Jira ticket.
  • Log, prioritize, troubleshoot, reproduce, resolve, and follow up on hardware and software issues according to urgency and business impact.
  • Install, modify, repair, securely configure, and deploy computer hardware and software for employees, trade shows, demos, events, and other settings.
  • Maintain asset and peripheral inventory and support device management in a primarily macOS environment.
  • Maintain and troubleshoot Microsoft Teams conference rooms and audio/video deployments.
  • Contribute technical documentation and identify infrastructure projects that improve workflows and process management.

Requirements

  • Bachelor’s degree, preferably in Information Technology or a related field.
  • 1–3 years of experience troubleshooting and configuring Mac and/or Windows systems.
  • Customer service experience and experience resolving hardware and software issues, including user education.
  • Basic understanding of networking concepts, including TCP and UDP.
  • Comfort navigating command-line interfaces.
  • Ability to demonstrate a good attitude, energy, effort, accountability, focus, adaptability, and helpfulness.

Nice to have

  • Experience managing Active Directory and Microsoft 365.
  • Experience remotely managing devices in a blended operating-system environment.
  • Demonstrated success in a fast-paced customer service environment.
  • Clear written and verbal communication across a variety of communication styles.

Culture & Benefits

  • Full-time role with exposure to systems, networking, unified communications, internal security, troubleshooting theory, ticket tracking, vendor management, and A/V deployment.
  • Opportunities to learn from colleagues with varied technical backgrounds and pursue career growth or specialization across the organization.

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