Technical Services Engineer, FlashBlade (AP)

Location: Onsite in Dun Laoghaire, Dublin, Ireland; Monday–Friday, 7:00–16:00, with weekend, holiday, and on-call duties as required.

Company

hirify.global is a public data-platform company serving hyperscalers, AI labs, the AI hardware supply chain, and other technology organizations.

What you will do

• Resolve customer support cases across all severity levels involving FlashBlade hardware, software, and environmental factors.
• Own and track customer issues, escalations, and customer-facing communications through resolution.
• Triage issues and coordinate escalation with appropriate internal engineering groups and external resources.
• Create and maintain internal and customer-facing FAQ and knowledge-base articles.
• Lead large customer calls, including critical escalations, and represent customer issues internally.
• Mentor junior support engineers through training and coaching while managing multiple cases and projects.

Requirements

• At least 3 years of experience in a professional enterprise-level technical support role.
• Willingness to work onsite in Dun Laoghaire, Monday–Friday from 7:00 to 16:00.
• Proven troubleshooting skills in complex, multi-platform, multi-system, and multi-vendor environments.
• Experience supporting both hardware and software products and resolving customer problems and escalations.
• Proficiency troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components.
• Proficiency with object and file storage or AWS S3, including Ethernet, IP, and high-performance file/object-storage communication protocols.
• Working knowledge of Linux, Windows, VMware, LANs, WANs, and storage area networks.
• Knowledge of troubleshooting networking, replication, performance, and space issues.
• Good organizational and time-management skills, exceptional customer-service and communication skills, and a bachelor’s degree in Computer Science or a related technical field, or relevant experience.

Culture & Benefits

• Technical Services operates 24x7 support centers across North America, Asia, and Europe.
• Values include Persistence, Creativity, Teamwork, Ownership, and Customer First.
• Flexible time off, wellness resources, and company-sponsored team events.
• Professional growth support, an innovation-focused environment, and an inclusive workplace with Employee Resource Groups.
• Reasonable accommodations are available throughout the hiring process.