Small Claims Track Handler (Motor Litigation)

Location: Hybrid in Bolton, United Kingdom

Company

hirify.global provides claims management and legal services for insurer clients, including Defendant motor litigation.

What you will do

• Manage a caseload of Small Claims Track motor litigation, including strategic portal limitation injury matters and, where required, non-personal-injury subrogated Defendant litigation.
• Handle cases from service through resolution while planning workloads and meeting Court deadlines, service levels, performance targets, and quality standards.
• Analyse evidence and develop initial strategies on liability and quantum.
• Conduct telephone discussions and negotiations with clients, Defendants, third-party insurers, and solicitors to support settlement and cost apportionment.
• Proof witnesses, assess evidence, draft statements and Court documents, and instruct and liaise with Counsel.
• Maintain case management, billing, reporting, and management information systems while guiding Defendants, delegating appropriate tasks, following Client Guidelines, and ensuring compliance with ISO 9001 and the SRA Code of Conduct 2011.

Requirements

• Established experience in law through further education or professional experience.
• File-handling experience within a law practice or insurer.
• Good understanding of the Highway Code, basic Road Traffic Act principles, and Court Practice Rules.
• Ability to plan and prioritise workloads and work efficiently in a process-driven environment.
• Excellent listening, verbal, and written communication skills, including the ability to compose professional written communications.
• Ability to follow instructions with attention to detail and recognise when sensitivity and tact are required.
• Ability to work effectively within a team, with a positive attitude and willingness to pursue development opportunities.

Culture & Benefits

• Permanent, full-time employment in a hybrid working arrangement.
• Full induction training, continued on-the-job training, and supervision.
• Clear technical and operational progression pathways.